FAQ

You can easily download the app by clicking here or scanning the following QR code:

Once the link opened on your browse, follow the instructions:

Click the “Install” button to view a detailed guide on how to install the app.

Follow the instructions and click on the “Share screen” button.

Add to Home Screen.

To log into your app, follow the steps and add the requested credentials:

Before entering your credentials, a pop-up message will prompt you to allow push notifications. Please make sure to tap “Allow” in order to use the app properly.

– You will find the 4 last digits on the back of your plastic card

– Enter your card PIN

– Enter your month and year of birth

Finally, simply add your biometrics and/or PassCode to enter the App.

From the homepage, you can quickly check your balance, see your recent transactions, manage your card, and access key features like spending limits and currency exchange.

You can instantly freeze or unfreeze your card by tapping the switch on the homepage. This is useful if your card is lost, stolen, or simply not in use.

Tap on your card on the homepage to securely view your card number, expiration date, and CVV. You may need to confirm your identity for security.

You can view the existing spending limits for each of your currency wallets. Just tap on the currency wallets flag in the section to see the current limits that apply.

Your most recent transactions appear on the homepage. For a full history, you can access the “Transactions” section via the bottom menu.

In the “Transactions” tab, use the filter at the top to sort your transactions by currency, date, or amount for easier tracking.

Tap the currency flag at the top of the Transactions page to filter transactions by wallet. This helps you keep track of spending in each currency.

Yes. Use the date filter option to view your transactions on specific dates range. This makes it easy to review targeted transactions.

Yes. Go to the “Exchange” section to convert between supported currencies, at competitive rates. You’ll see the current rate before confirming the exchange.

You can add, edit, or delete your phone number directly in the Settings. A valid phone number is required to receive SMS codes for online purchases and 3D-Security.

The “Online Shopping” toggle lets you enable or disable your card for online transactions. For security reasons, this feature requires 3D-Secure verification via SMS.
👉 Important: You must add a valid mobile phone number in your settings before you can activate this toggle.

In the Settings section, go to “Notifications” History” to see all alerts related to your account, such as successfull transactions, failed transactions, and other security messages.